Refund policy

We quality check each item before it leaves our hands, sometimes we might miss something, as we are human too.  

Ensure to contact us within 48 hours of receiving your parcel. Note; the date of delivery is provided within the tracking information. 

Please contact us through darqling@outlook.com

If we don't reply to you within 48 hours please reach out to us via one of our social media. Sometimes emails get lost and reaching out to us through another means makes sure we can help you.  

Each product is hand-made and therefore some minor errors can occur. While we try to minimize this as much as possible; this may include slight color differences or colour placements or small surface imperfections from the manufactoring process which would not cause any issues regarding use or body safety. 

A refund may be offered if there is a catastrophic error with your item that makes it not safe to use/wear.

WE DO NOT refund or provide discounts if you have ordered the wrong size, colour ect.

We do not have control over what you order and therefore can not take responsibility. 

We request that you check your item for flaws prior to use or wear and that you email us straight away with photos showing the concern. 

Damage to item after receiving it and its been used -  

Unfortunately as we do not know and can not control how an item has been used (streached, pulled, etc) how it has been handled, how it has been cleaned or how it has been stored. Therefore we are not responsible for any damage that occurs to an item during your use of the item. 

If your parcel has been damaged in transit - 

Please contact us asap so we can lodge a postal investigation. We will require you to take photos of the parcel and contents so we can lodge a claim with the postal service. As we pay postal insurance on each parcel to ensure that both us and you are covered should there be any damage in transit. 

We may offer a replacement, refund, or discount on a future purchase in this case. 

Any refunds will be issued via the original payment method. 

We do not exchange items. 

** PLEASE NOTE **

If your parcel **is returned to us** through no fault of our own such as; you have declined to receive the parcel, you have declined to pay the import tax appropriate for your country, you have moved and not forwarded us your new address, you have incorrectly written your address, etc then we will not be liable to refund cost of your order. 

We will contact you to attempt re-delivery, If you choose to repay delivery costs we will resend the item. If you do not respond we will refund you the cost of the item minus the shipping fee. 

If an item is lost due to no fault of ours such as listed above and **not returned to us** by the postal service we will not refund any costs until an ivestigation with the postal service has been concluded.

If an item has been lost by the postal service then the postal service will be able to investigate and assist in finding your parcel.